Tyler and his colleague were Fantastic. Great knowledge troubleshooting and problem solving. Couldn’t ask for a better experience
Response from Western Heating & Air Conditioning (Orem):
Hello David, we appreciate your kind review for Tyler H and Jordan. We are very lucky to have them apart of our team here.
Overall Experience
Quality
Price
Convenience
Response from Western Heating & Air Conditioning (Orem):
Shane, we are very thankful for your 5 star review for Tyler B.
Overall Experience
Quality
Price
Convenience
Honest. Professional. Amiable. Efficient. If you don’t have there by annual service plan you should get it.
Response from Western Heating & Air Conditioning (Orem):
You are so great Nick, thank you for this review for Kade.
Overall Experience
Quality
Price
Convenience
Our technician Kade Cook was extremely knowledgeable and resolved an issue in 5 minutes that the technician that came last year wasn’t able to resolve or find the source of, even after taking everything apart. He also went above and beyond to help fix it, which was a little outside of his duties. He helped educate us and was very friendly and quick. I will always request Kade if I encounter a problem, he is the best at thinking outside the box to troubleshoot and resolve out-of-the ordinary problems.
Response from Western Heating & Air Conditioning (Orem):
This is such a beautiful review, thank you so much Evon! We are so lucky and thankful to have Kade apart of our team here.
Overall Experience
Quality
Price
Convenience
Our AC unit went out and we were able to get an amazing upgraded hybrid unit for the price I was quoted for a base model that would not be able to keep up with the demands of heating an upstairs location including a bonus room over the garage
Response from Western Heating & Air Conditioning (Orem):
It has been our pleasure to service your home, thank you for the 5 star review for Wayne.
Overall Experience
Quality
Price
Convenience
Response from Western Heating & Air Conditioning (Orem):
we love seeing 5 star reviews.
Overall Experience
Quality
Price
Convenience
Ty was here early, worked fast and gave me several options. Pricing was fair.
Response from Western Heating & Air Conditioning (Orem):
Kristin, we are happy to hear that your service call with Ty was a 5 star!
Overall Experience
Quality
Price
Convenience
Jessica did a great job servicing our furnace and explaining what she did and how everything was working.
Response from Western Heating & Air Conditioning (Orem):
Thank you for your review!
Overall Experience
Quality
Price
Convenience
Parker presented himself well from the start. Reviewed the plan I had bought and then showed me what he would be doing. The price for furnace and Ac cleaning and maintenance beats anyone else I looked at. During his cleaning he did find a restricted area. Followed company protocol and found the that the repair fixed the issue. No charge either as he had pull more hardware out to apply the fix. Cleaned up after reviewing with me what he did and left. Good visit and they stand behind their work.
Response from Western Heating & Air Conditioning (Orem):
Steve, we are so excited to see that Parker did everything he could to make your visit memorable. We are so grateful for your 5 star review.
Overall Experience
Quality
Price
Convenience
Western Heating and Air do a great job listening and helping with your needs. Would have them come again and again. Thank you.
Overall Experience
Quality
Price
Convenience
Will definitely use Western Heating & Air again. I called and they worked me in the very same day when I had no hot water. Thank you for the great service!
Overall Experience
Quality
Price
Convenience
Mike M was awesome technician and explained and shared information with us. We have been with Western Heating and Air for many years and have always had good service.
Overall Experience
Quality
Price
Convenience
Jessica on the phone was nice, called ahead and found a quicker time for the technician to come as my furnace was out on a very cold weekend. Adam the technician showed up and knew exactly what was wrong. Found a replacement motor in the van, installed that and cleaned up the burners and installed spare igniter I had free of charge. Motor was $550. Did not look for things to charge me for and was great to work with throughout. A+ experience.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Reschedule for Jason to come out and fix leaking flue. Will return on Tuesday morning do not reschedule appointment has to be done on Tuesday. Jason will need 3†pvc and 90s and 45s Warranty 11/23 redid 3inch pvc exhaust pipe. Pipe is strapped and doesn’t have any leaks
Added 14x14 filter grille in basement
Installed furnace and 16x25x1 filter rack with new ssu switch and new gas pipe fittings. Set gas pressures Tested furnace
Ac changeout replace return drop and redo return in basement
The issue was the vivint thermostat was acting up and was not turning on the A/C. it was nothing that we did to cause the issue. NOT A WARRANTY CALL. We did replace the vivint thermostat with a basic programmable thermostat that we left him when we did the initial install. Both A/C and heat are currently working on departure.
AC tuneup on a 2000 air conditioning system. System is actually in good condition for its age. It is showing problems with the common were components of the air conditioner. When I took the access panel off the outdoor condenser, I did find that it was full of dirt and debris. There was a burnt high voltage line coming into the contactor as you can see in the picture. The contactor is in bad shape as well. Recommended an AC tuneup kit which comes with a capacitor a contactor and a hard start kit. Customer approved repairs. I also noticed the thermostat wire going to the outdoor unit is starting to lose its coding and may cause issues in the future. Have included an estimate to run new thermostat wire. All of the components are measuring properly at this time temperature split is perfect at 21 degrees.Client is up for renewal on WSC.
Came to residence for prepaid WSC tune-up on a '17 ac system. Equipment functional upon arrival. Upon inspection of the indoor systems, I found the blower wheel and evaporative coil were dirty, like last time, but the homeowners elected to do the cleanings. I performed the cleanings and the static pressure is now where is should be and the internal components are operating much more smoothly. All other components and measurements are within manufacturer specifications. Moving outside to the condenser, I found the electrical and mechanical components are operating properly. The electrical measurements I took are within specifications and the system is functioning well. See health report card for any specific information. Equipment functional upon departure. Thanks for your business and have a great day!
I preformed 2 AC tune ups today. The basement unit is from 2003 and in rough condition. The furnace is very rusted on the inside, this brings concern for potential cracks in heat exchangers and weak spots. I recommended replacing the whole system. The customer said they are waiting to do it through home warranty. The attic unit is in good shape the blower wheel is dirty and potentially the coil. ( coil was inaccessible). The static was high but still in average range. The cap in the condenser was bad, i replaced it and added a hard start to prevent further damage. Both ACs where running when i left.
Came to residence for prepaid WSC tune-up on a '13 ac system. Equipment functional upon arrival. Upon inspection of the indoor systems, I found all electrical and mechanical components are operating properly. The temperature split across the evaporative coil is good, indicating there is a proper charge of refrigerant in the system. The static pressure is great and the internals are clean. Moving outside, I found all parts on the condenser are functioning correctly and all my electrical measurements are well within manufacturer specifications. See health report card for any specific information. I mentioned we now offer annual water heater maintenance as part of the Western Savings Club and also that they are up for renewal for their program membership for their furnace and ac. The homeowner said he will talk it over with his wife and they will likely contact us soon. Equipment functional upon departure. Thanks for your business and have a great day!
Pump refrigerant back into the condenser and moved system to the north side of the house brand new line set and rerouted the power for the system. We pressure tested the system and also vacuumed it down to 500 µm both tests were good. Took a temp split and it was a little high but that’s because it’s cold outside. System was working before leaving.
I preformed an AC tune up today. Customer said that 2 rooms in the house don’t get cooled or heated properly. I looked into this and believe. It’s due to the furnace being on the opposite side of the house and the bedrooms being at the end of the trunk line. The condenser’s capacitor is reading 17% out of its range and is in need of replacing. The compressor is also over amping at start up. I recommend an AC tune up kit to replace the cap and contactor and add a hard start. Customer said they would talk it over with their husband and let us know. AC was running when i left.
Came out for thermostat not working. Also while is was here performed a non msc ac tune up. Found the evaporator coil needed to be cleaned and the blower also needed to be cleaned. Today I cleaned the coil and replaced the thermostat. Found the LRA is high on compressor and the blower motor is showing signs of age. Furnace is a 2011 Goodman. Capacitor is testing right on the edge of bad. It is still working today. Found the static pressure is high in the blower due to 1†filter. All other electrical components are testing properly and working properly. See health report card. I installed a luxpro instead of the Aprilaire thermostat per Raymond. Warehouse team had to bring me this thermostat. Everything was working properly when I left the call.
